Eligibility Period
Eligible products may generally be returned within 30 days of delivery.
The item should normally be unused, undamaged, and in an appropriate condition for return.
Product Condition
Returned products should generally include the original product and, where applicable:
- Original packaging
- Accessories
- Product components
- Instructions or documentation
- Other materials supplied with the order
Products showing excessive use, damage, alteration, or missing components may not qualify for a full refund, subject to applicable law.
Products Excluded From Returns
Some products may not be eligible for standard returns.
Restrictions may apply to final-sale items, personalized products, products subject to hygiene or safety restrictions, and other products that cannot reasonably be returned.
Starting a Return
Customers should contact us before returning an item.
Return requests should include the relevant order information and a description of the reason for the request.
If the return is eligible, return instructions will be provided.
Return Transportation
Unless applicable law states otherwise, customers may be responsible for return shipping costs when the return is requested for personal preference, incorrect selection, or another non-defective reason.
If the product is confirmed to be damaged, defective, or incorrectly supplied, an appropriate return arrangement may be provided.
Refund Procedure
Returned products may be inspected after they are received.
When a return meets the applicable requirements, an approved refund will generally be issued to the original payment method.
The time required for the refund to appear in an account may vary according to the payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product ordered, please notify us promptly.
We may request photographs, order details, packaging information, or other supporting materials.
Exchanges
Exchanges may be available for eligible products when replacement inventory is available.
If an exchange cannot be completed, another appropriate resolution may be offered.
Legal Consumer Protections
This policy does not affect mandatory consumer rights or remedies provided by applicable law.