Processing Orders
Orders are generally prepared after successful payment confirmation.
Processing times can vary due to product availability, order volume, holidays, weekends, promotional activity, and other operational factors.
Delivery Estimates
Estimated delivery periods are provided as general guidance.
Actual delivery times may vary depending on destination, carrier, shipping method, weather, customs procedures, and other factors.
Unless specifically stated otherwise, delivery estimates are not guaranteed.
Shipping Options
Available shipping services may vary according to destination, product characteristics, package size, and carrier availability.
The shipping methods available for a particular order will generally be displayed during checkout.
Shipping Charges
Shipping fees may depend on the selected service, destination, package characteristics, order value, or promotional conditions.
Applicable charges should generally be shown before the purchase is completed.
Tracking Information
Where available, tracking details may be provided after the shipment has been dispatched.
Carrier systems may require additional time before tracking information becomes visible or updated.
Shipping Address
Customers are responsible for checking that all delivery information is accurate before placing an order.
Incorrect or incomplete addresses may cause delays, failed delivery, or additional charges.
Delivery Delays
Delivery may be affected by circumstances including:
- Severe weather
- Carrier disruptions
- Transportation interruptions
- Seasonal demand
- Customs processing
- Public holidays
- Incorrect address details
- Other circumstances outside reasonable control
Damaged Packages
If a package arrives damaged, please retain the packaging and contact us promptly.
Photographs or other information may be requested to assist with reviewing the issue.
Missing Packages
If an order does not arrive within the expected period, please review the tracking information first.
Depending on the circumstances, the shipping carrier may need to investigate the shipment.
International Orders
International deliveries may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges may be the responsibility of the recipient.
Undeliverable Shipments
If a package is returned because of an incorrect address, refusal, failed delivery attempt, or another delivery issue, additional costs may apply.
Refunds for returned shipments will be reviewed according to the circumstances and applicable policies.